Privacy Policy

1. Introduction

The Click Zmanim ("we," "our," or "us") operates a WhatsApp-based community information platform that provides davening times, Jewish calendar information, community directories, and related services to the Jewish community. This Privacy Policy explains how we collect, use, and protect information when you interact with our platform through WhatsApp or our website.

2. Information We Collect

When you interact with our WhatsApp bot, we may collect the following information:

• Phone Number: Your WhatsApp phone number, which is provided by WhatsApp when you send us a message.
• Message Content: The text of messages you send to our bot, which we process to understand your query and provide relevant information.
• Conversation Context: We temporarily store recent conversation context (up to 30 minutes) to provide a better conversational experience, such as remembering your preferred area for davening times.
• Usage Data: Aggregated, non-identifying data about how the platform is used, such as the types of queries received.

3. How We Use Your Information

We use the information we collect to:

• Respond to your queries with accurate davening times, zmanim, directory information, and community event details.
• Maintain conversation context for a natural, conversational experience.
• Improve the accuracy and quality of our responses.
• Monitor and maintain the technical performance of our platform.

4. Data Retention

Conversation context is automatically deleted after 30 minutes of inactivity. We do not maintain long-term records of individual conversations. Aggregated usage statistics may be retained for platform improvement purposes but do not contain personally identifiable information.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• Service Providers: We use Meta's WhatsApp Cloud API to deliver messages. Your messages are processed through Meta's infrastructure in accordance with Meta's own privacy policies.
• Legal Requirements: We may disclose information if required by law, regulation, or legal process.

6. Data Security

We implement reasonable technical and organizational measures to protect the information we process. All communications through WhatsApp are protected by WhatsApp's end-to-end encryption. Our servers use industry-standard security practices including encrypted connections and access controls.

7. Your Rights

You have the right to:

• Stop using our service at any time by simply not sending messages to our WhatsApp number.
• Request information about what data we hold about you.
• Request deletion of any data associated with your phone number.

8. Third-Party Services

Our platform operates through Meta's WhatsApp Business Platform. Your use of WhatsApp is also subject to WhatsApp's own Terms of Service and Privacy Policy. We encourage you to review Meta's privacy practices at whatsapp.com/legal/privacy-policy.

9. Children's Privacy

Our service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of our service after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through our WhatsApp number or visit our website.